Frequently Asked Questions

In a word, no, we don't sell to the public, either through this website or otherwise.  Tiger Tree is a wholesale company and as such, we only sell to onsellers.  If you would like to take a look at some of our products or would like a list of stockists in your area, please don't register for the website but instead send an email to accounts@tigertree.com.au requesting information

As the Tiger Tree website is restricted to trade customers, all registrations need to be manually vetted by staff in the office.  Thus registrations are only processed during working hours, Monday to Friday.  We thank you for your patience.

Yes, the minimum order amount for a first order with us is $400.  Subsequent re-orders will not attract the minimum.

Unfortunately if we already supply someone close by to your shop then we will be unable to supply you with our ranges.  If this is the case we will send you an email notification if you register with us.

When we have received your order we will send you a brief confirmation email to confirm receipt.

For most of the year your order will be despatched within 72 hours (Monday to Friday), pending payment.  However, during certain periods i.e. during and after trade fairs, your order may take up to 10 days to despatch.

If we sell out of an item  backorders can be created on request.

No, we are happy to cover the additional cost of posting out back orders to you and will send them out free of charge.

It can take up to eight weeks.

We can credit or replace faulty items depending on your preferences and availability.  No claims will be accepted unless made within 10 days from receipt of goods.  Failure to claim during this time constitutes full acceptance of goods.